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| Junxure to Outlook Field Mapping |
6/25/2008
26515 views | Junxure - Field Mapping Junxure fields fields |
| Add-in Toolbar |
4/7/2008
7780 views | Junxure Add-in Tool Bar The Junxure Add-in toolbar is only visible when your current explorer is viewing a folder, which contains email items, e.g. your Inbox, Sent Items etc. as shown below: Toolbar Content Explanation Junxure |
| Junxure Outlook Addin Installation Links |
2/19/2008
5086 views | This article is out of date and applies to Junxure 8 users only. For Junxure 9 and up, the addin installation is part of the Junxure desktop installation file.Install with Click Once To install the add-in along with all the prerequisite's, use the setup.exe available from:s3.amazonaws.com/JunxureAddin/ClickOnce/setup.exe To update the add-in use the application file available from: |
| Error - secman.OutlookSecurityManager |
4/10/2008
4723 views | You receive an error with the message 'secman.SecurityManager' COM object is not registered. Follow these steps to resolve the error: Open My Computer Navigate to C:\Program Files\Common Files You should see a file named 'secman.dll'. If not you can download it |
| Calendar Setup |
3/31/2008
4428 views | You can use many calendars as you like, however you need to remember that other people in your office using Junxure may not have access to your calendars. This is especially true for offices that are not using Exchange server. Setting up calendars so you can use them from Junxure.1. Open Junxure and from the main menu click Database Tools -> Update |
| Enable/Disable The Outlook Add-in |
3/31/2008
3913 views | This article explains how to enable/disable the Junxure Add-in. If the Junxure Add-in was installed via Click Once, then you can simply open the setup form located in Start -> All Programs -> CRM Software -> Junxure Addin as illustrated below: Once your ready to re enable the add-in, follow the same steps above only click the Register Add-in button as shown below: |
| Email Handling |
3/31/2008
3843 views | Email handling options Junxure has 4 methods of handling your emails. These methods tell Junxure what to do automatically when a new email is received and sent. On – Action Required On – Action Required with Alert On – No Action Required Off You can change your email handling options from Maintain System -> System Options then click the Local Options tab and select Email as shown below. |
| Outlook Calendar Tools |
7/16/2009
3830 views | The Junxure add-in provides 2 tools to help you work with appointments. Junxure Calendar Grid The first is the Junxure Calendar Grid and will be visible anytime you are viewing a calendar in . The form is docked on the right hand side of the calendar view as illustrated below:The grid data is for the current active calendar |
| Sync/Import/Export Contacts |
4/30/2008
3449 views | Your Options With Junxure 7.0 you can interact with your contacts in the following ways: Import contacts into Junxure This will add all of the contacts that are found in the selected folder into Junxure. Select this option then click the Import button. Export all Junxure contacts to This will export all of your Junxure contacts to the selected folder Select this option then click the Export button. |
| Delete Birthdays in mass from outlook calendar |
11/24/2009
3056 views | Switch the calendar view to "Annual events". Then you can select all birthday events easily and delete them. 2010In 2010 there is no option within the view tab to change the view to annual events. To change the view so you can seeall events and delete birthdays, click the down arrow under View tab > Change View > and select List. This will show a list of all events in outlook. You canthen do a search for 'Birthday' and delete all birth |
| Outlook Addin not showing |
3/18/2008
2065 views | We had a problem with the outlook addin not showing up on the top of the Inbox or sent items. Also we could not enable it, we would be able to check the addin but it would uncheck itself as soon as we opened it again. SolutionGo to Help AboutClick on disabled AddinsEnable junxureRestart |
| Email Toolbar |
3/31/2008
1920 views | When you create an email from within Junxure e.g. from an action or from the Global Email Wizard, your email form will include the following toolbar on the right side of your email. This toolbar allows you to insert merge fields, action items, manage email templates, preview merges and send the finished email. Below are the details of each section of the toolbar.The top part of the toolbar tells you the name of the current template. In the screen shot below you see this text display |
| Junxure Crashes when Outlook Addin Starts |
5/12/2008
1846 views | Problem: Junxure crashes with a error message that states kaseyasp.dll has caused an error. Resolution: Install Dotnet 2.0 SP 1 http://www.microsoft.com/downloads/details.aspx?familyid=0C1B0A88-59E2-4EBA-A70E-4CD851C5FCC4&displaylang=en That dll (kaseyasp.dll) is for a remote software and it leaves a socket connection open, and that crashes the dotnet framework if you tryto open a single instance Pro |
| Determine Installation Method |
3/31/2008
1736 views | To determine how the add-in was installed we will use the Add/Remove Programs applet in Control Panel. The Junxure Outllok Add-in can be installed in two ways: 1) By the Windows Installer - This method is typically used for Vista users with UAC disabled as well as Terminal/Citrix servers. The Windows Installer list the add-in as 'Junxure Add-in': 2) By Cl |
| Outlook Add-in error: Object reference not set to an instance of an object |
5/19/2009
1711 views | When attempting to capture an email within the user receives an error stating: This error usually occurs when there is a mailbox in the Folder List that they are unable to expand. The way to correct this is to either have their IT person correct the permissions on the mailbox so that they can open the folders or to remove the mailbox from the Folder List. Removing the mailbox from the folder list is done under Tools > Email Accounts > View or Change existing email accounts > Change > More Settings &g |
| Junxure Inbox Routing |
6/8/2010
1587 views | The Junxure Add-in supports routing beginning with version 2.5.20. Inbox routing provides you several methods to override the normal functionality built into Junxure email handling. Inbox Routing allows you to: Block emails from a specific email address or *domain Block emails that you are copied on. |
| Email Action Templates |
6/25/2010
1499 views | Email Action Templates Email action templates allows you to customize the content of actions when they are created from a received or sent email. With email action templates you can customize any of the following: Action Type Planning Process Process |
| Outlook Leaves a copy of sent emails in the Drafts Folder |
7/18/2008
1452 views | has an advanced option that will autosave your unsent emails.This can be turned off or set to longer time by going to Advanced E-mail Options. 1- Go to the Tools menu and choose Options2- Click on Email Options3- Next click on "Advanced Email Options" 4- Change the "Autosave unsent every" to a larger value, such as 10 minutes |
| Email Signature does not appear within Merged Emails |
2/19/2008
1435 views | 2003This could be caused by the smart tagsCreate a new emailRight click in emailSelect Email SignaturesClick general tabUncheck Save smart tags in emailclick OKclose the emailSignatures should appear from then. You may need to open Word and click Tools -> Options -> General -> Email Options -> Generaland turn off Save Smart Tags. Then edit the signature using advanced edit in , save it, CheckUse Word as mail editor. |
| What Email types synchronize to Outlook Contacts |
4/21/2008
1372 views | Here is an explanation of what email types have to be used in Junxure for Email addresses to synchronize to .Junxure type of Email = Email in the contactJunxure type of Home = Email 2 in the contactJunxure type of Spouse = Email 3 in the contact |
| Email merge fields are not merging data |
10/7/2009
1339 views | Symptom: the Global Email Wizard is unable to merge data with certain merge fields – JoinedNickname in particular. The field will not merge and the merge field is being shown as misspelled.To test this issue, create a test email and verify that merge fields with two words are not merging (HomeStreet, JoinedNickname, etc) while those that are composed of only one (Age, CLSP, Dear, etc) are merging correctly.This happened to a client who had recently switched to Office 2007 and Office 2010.There are two ways to correct this issue; both are found under Tools -> Spelling Tab..in itself (NOT the email message). Click |
| Citrix or Terminal Server Installs where only a group of users need to have the Junxure Outlook Add-in Installed |
10/28/2010
1335 views | Citrix or Terminal Server Installs where only a group of users needs to have the Junxure Add-in Installed Scenario: To install the Add-in for Terminal or Citrix environments, where the client does not want the Add-in installed for a group of users on a Citrix or Terminal Server. Advise Client: In order to accomplish this they need to have their IT setup an Active Director |
| Click once install on system where user does not have permission to write to the Program Files |
5/21/2008
1325 views | We were able to make this batch file and run it before doing the outlook clickonce install. It assumes that you have a user's folder.mkdir "c:\program files\CRM Software"cacls "c:\program files\CRM Software" /e /g USERS:C http://support.microsoft.com/kb/162786 |
| Outlook Contact Export error - your server administrator has limited the number of items you can open simultaneously |
4/27/2010
1200 views | When the Junxure contact export is done the system searches for the contact in to update them via the Junxure ClientID and does so one at a time. If a limit has been applied in Exchange then a user could receive the below error: To correct this, the users Exchange IT will need to add the below entry to the Exchange Server registry:Disable the session limit by setting the following value |
| Outlook 2003 using Word as editor replaces text |
3/10/2010
1158 views | When using Word as your email editor it maybe replacing text e.g. an apostrophe with a non ascii code that displays as a box .To avoid this open a new email and select Tools -> AutoCorrect Options and turn off Replace text as you typeand Replace straight quotes with smart quotes then click ok. |
| Outlook addin- merged emails with Quotes in the body causes strange formatting to recipient |
10/18/2010
1009 views | Symptom: When sending emails through Junxure (Single or Global), the client has quotes (Single ' or Double " ) in the body of the email and it appears to send just fine. Previewing the merge looks fine and the item that is sent to the Outbox, and Sent items folder appears fine as well.The issue only shows on the recipient end and the Quotes will be transformed into strange formatting marks |